Split-system repair, install, and seasonal cleaning — same evening, 90-day parts warranty.
Repair is roughly 60% of the work — gas leaks, PCB faults, fan motors, noisy compressors. Installation is the careful, copper-and-bracket work for new or replacement units. Seasonal cleaning is the quiet, slow service most people forget until the unit starts smelling. We do all three from one workshop.
Gas leaks, PCB faults, fan motor failures, drainage problems, error codes. We carry standard parts on the van, so most repairs finish in a single visit — same evening if the call lands before 14:00.
Wall bracket, indoor and outdoor units, copper pipework, electrical, vacuum pull, gas charge, commissioning. Two technicians on every install. Tidy lines, hidden where the building allows.
Full deep clean of indoor and outdoor units, filter wash or swap, coil rinse, drain flush, refrigerant pressure check. Adds about three years to a unit's life. Most people forget — book one anyway.
A standard same-evening repair visit, end to end. The whole flow from initial phone call to cold air back on at the wall takes a single working evening for most call-outs. The five steps below are what we actually published to customers, averaged from the last twelve months of bookings.
National chains run on a five-page contract, a counter queue, and a service plan written by a leasing company three states away. Stillair runs on one page, one workshop, and a phone number that goes to whoever is standing nearest the desk. The difference shows up in three places.
Diagnosis on site is always free. The quote you see on the tablet is the price you pay. No surprise charges at the end of the visit. No "while we were there" extras without a signature.
Never grey-market, never refurbished without your knowledge. Every part has a serial number that goes in your service record, and the 90-day warranty covers it. The receipts stay with you, not just with us.
Across roughly 1,800 service visits last year, six fault patterns made up about three-quarters of the call-outs. If your unit is doing one of these, the parts are already on a van. Times are averages — what most jobs take, not what every job takes.
Service contracts at three commitment levels. Each covers the seasonal cleaning, priority response on breakdowns, and discount on any parts during the contract year. Cancel anytime, no penalty. The plan card most customers pick is the middle one.
For one cleaning, no commitment. Single-visit booking.
Spring and autumn visits. The standard residential plan.
Quarterly visits and emergency line for commercial use.
Stillair started in 2015 with one technician — Iris Marlowe — and a single van rented from her brother. The first month produced eleven call-outs, mostly through word of mouth from a single apartment block on Halton Road. The workshop opened later that year above the laundromat at number fourteen.
Eleven years on, we operate from one workshop, four technicians, two service vans. We work only on split-system air conditioners — wall-mounted, floor-standing, cassette, ducted mini-split. We do not service central HVAC, fridges, or freezers. The reason is simple: depth, not breadth.
The first 90-day warranty went on a job in March 2015. We have not changed that line since — it is on every invoice the shop has issued, parts and labour, no asterisks. The original van is parked behind the workshop. Iris still drives it on Wednesdays.
Fill the form below for same-evening or next-morning service. We ring back within the hour during desk hours with a likely diagnosis and a visit window. For ongoing contracts and commercial work, ring the desk directly.
Most diagnostic visits begin with a fixed quote inside the first hour on site · payment only on completion · coffee from Iris's machine if you visit the workshop
Thank you. We will ring you back within the hour during desk hours with a likely diagnosis and a visit window. For urgent calls, the desk line is on the left.